Privacy Policy

Protecting the trust of customers and any personal information you provide to us is very important to Towns Security Pty Ltd. Towns Security Pty Ltd is committed to protecting your privacy in all your dealings with us. Towns Security Pty Ltd is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and any other relevant privacy legislation.

CONSENT

By submitting your personal information to us, you agree to the transfer, storage, and processing of your personal information in accordance with this Privacy Policy.

THIS POLICY

This Policy outlines how your personal information is treated and forms part of our terms and conditions. This policy explains:

• what information we collect
• how we collect your information
• how we use your information
• how and with whom we share your information
• how long we keep your information and how it is stored
• how we secure your personal information
• our approach to sensitive personal information
• the rights you may have in relation to your personal information
• how we communicate changes to this Policy

ABOUT US

This Site is operated by Towns Security Pty Ltd. For the purposes of applicable data protection laws, Towns Security Pty Ltd is the controller of the personal information collected.

THE TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include:

• your name, contact details, billing and delivery details
• history of your entry into Towns Security promotions over time
• history of your past purchases from Towns Security over time
• details from your CV and your employment history, if you apply for a job with us
• other information supplied by you – including, but not limited to photos or videos, in response to direct questions asked or when you rate and review a Towns Security product, or when you engage with us through any social media channels

HOW DO WE COLLECT INFORMATION FROM YOU?

1. Information we collect when you visit the Towns Security Pty Ltd website.

We will collect personal information that you provide to us when you:

• create an account on our Site
• place an order through our Site
• fill in forms on our Site, for example, to leave feedback, enter a competition or respond to a survey; rate and review products with or without photos and/or videos
• subscribe to our mailing list

1. Information we collect when you contact us

We will collect personal information about you when you contact us by telephone, email, or via social media, or when your supply feedback or ratings and reviews.

1. Information we collect if you apply for a job with us

You may be able to apply for a job with us through our Site, through third party websites such as LinkedIn or recruitment companies.

HOW WE USE YOUR INFORMATION

We will use your information in the following ways –

1. For the performance of a contract between you and us:

• to provide you with an account on our Site, if you choose to sign up for one
• to fulfill any order that you place with us
• to collect payment from you
• to provide you with a receipt, if you ask us to send this to you electronically
• to protect and defend our legal rights and interests

1. Where we have a legitimate interest in using your personal information:

• to administer and monitor our Site, including to ensure that content is presented in the most effective manner for you and for your device and to allow you to participate in interactive features when you choose to
• to analyse any feedback that you provide on our services and to improve our services
• to administer competitions that you have entered
• to review and assess any job application that you submit to us

1. If you have consented to receive marketing information from us, we may use your information in the following ways:

• we will process details of your previous transactions and contact you by email with information about goods and services similar to the merchandise you have purchased (however we never store your payment details)
• if you have consented to us doing so, we will share your information internally within Towns Security Pty Ltd in order to send you tailored offers or other information we believe will be of interest
• if you provide your mobile telephone number and if you have consented for us to do so, we may contact you with marketing messages which have been tailored to match your preferences

HOW AND WITH WHOM WE SHARE YOUR INFORMATION

• Your information may be processed by a third party in order to maintain the functionality of our website and database.
• Whilst you are a member of our mailing list we may share your information with trusted non-core service providers, such as marketing partners we have carefully selected to deliver incentives to participate in offers, polls, surveys, analysis or research, all of which assist us in enhancing our services.
• We also use services offered by Google, Facebook, Instagram, and other similar social media platforms to better tailor our marketing communications and for targeted advertising.

Every external company we work with has a contract with us which clearly sets out our expectations and requirements in handling personal information and obligates them to meet the appropriate privacy legislation requirements.

HOW LONG WE KEEP YOUR INFORMATION

We retain the information you provide for the following periods:

• for as long as you subscribe to receive marketing information
• in the case of any contact, you may have with our Customer Care team for as long as is necessary to provide support-related reports and trend analysis
• for as long as Towns Security Pty Ltd is otherwise required to retain it by law

HOW WE STORE YOUR INFORMATION

Your information may be processed by our employees or by the employees of our service providers, to the extent necessary to fulfill your order.

Where we have given you a password (or where you have chosen one) to access certain parts of our Site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.

HOW WE SECURE YOUR PERSONAL INFORMATION

Towns Security Pty Ltd holds Information electronically and/or in hard copy. We will take reasonable steps to store and hold your personal information in a secure and restricted manner and to protect your personal information from misuse, loss and unauthorised access, modification or disclosure.

Access to your personal information is limited to those individuals who require such access in order to perform their duties and responsibilities.

Towns Security Pty Ltd has the necessary technical and organisational security measures in place, as are appropriate, and these security measures ensure a level of security appropriate to the risk that may arise in the processing of your personal information.

SENSITIVE PERSONAL INFORMATION FROM OUR CUSTOMERS

We do not seek to collect sensitive personal information (i.e. information relating to race or ethnic origin, political opinions, religious or other beliefs, trade union membership, physical or mental health, sexual orientation or criminal records). We ask that you do not provide such information to us.

SENSITIVE PERSONAL INFORMATION FROM OUR EMPLOYEES AND PROSPECTIVE JOB APPLICANTS

The special personal information relating to our employees or prospective job applicants will be safeguarded and any processing of this information will be regulated to ensure the protection thereof.  Towns Security Pty Ltd undertakes to keep confidential all employees and prospective job applicants special personal information and limit disclosure to only those Towns Security Pty Ltd employees with a legitimate need to know this information or where they are required to access and process this information due to operational requirements.

RIGHTS YOU MAY HAVE

Towns Security Pty Ltd will take reasonable steps to keep your personal information up-to-date, complete and accurate and may, from time to time, ask you to update your details. However, we encourage you to update your own details as often as possible.

You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information (i.e. withdrawing your consent, which you can do at any time), or in some circumstances to obtain a copy of the personal information in a machine-readable format (we may ask for proof of identification before supplying you with the personal information). If we deny access to your personal information, we will tell you why. You also have the right to complain about the use of your personal information to the relevant Data Protection Authority.

CHANGES TO THIS POLICY

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an email with the update.

Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.

CONTACT US

If you have any questions about the Policy and practices of this Site you can contact us at marketing@townssecurity.com.au